[Bug]: Getting an error "Java.net.SocketException Network is unreachable" when Online Depot is being setup

[EdgarEscasinas]

Holorouter Version

9.1

VCF Version

VCF 9.1

Target Type

vCenter Cluster

Describe the bug

After vcf Installer was deployed and upon providing activation code during creation of Holodeck instance immediately I am getting this error "Getting an error "Java.net.SocketException Network is unreachable". Even after providing the Activation code within VCF Installer GUI I am still getting the same error as mentioned above.

Reproduction steps

1.Rerun New-Holodeckinstance via cli
2.Enter the activation code via vcf installer GUI

Expected behavior

getting this error "Getting an error "Java.net.SocketException Network is unreachable"

Relevant logs

"Getting an error "Java.net.SocketException Network is unreachable"

Additional context

No response

[baukeplugge]

do you get the message [SUCCESS] Online depot token configured successfully in the logging?
are you able to resolve vcf.broadcom.com from the holorouter?
in the pwsh session on the holorouter you can run the command: Test-NetConnection -Port 443 vcf.broadcom.com
with this command you can check if you can connect to the broadcom website.

[EdgarEscasinas]

Hi Bauke, Test-Netconnection is not a valid command within Holorouter pwsh. ***@***.*** Within Holorouter \ pwsh session, I managed to connect with vcf.broadcom.com, dl.broadcom.com, and eaip.broadcom.com as shown below. ***@***.*** Also, the Online depot token was configured successfully. See screenshot below. ***@***.*** Cheers, Edgar Escasinas VCF Principal Engineer | Cloud, Compute & Storage Platform 152-158 St Georges Terrace, Perth, Western Australia, 6000, Australia | M +61 (0) 410 517 767 [Logo Description automatically generated] Our operations are located on land and waters that have belonged to Indigenous peoples for thousands of years. I pay my respects to Elders, both past and present, and further acknowledge the important role that Indigenous peoples continue to play within communities and our business.​ From: Bauke Plugge ***@***.***> Sent: Friday, September 4, 2026 7:20 PM To: vmware/Holodeck ***@***.***> Cc: Escasinas, Edgar (RTHQ-ACCENTURE) ***@***.***>; Author ***@***.***> Subject: [External] Re: [vmware/Holodeck] [Bug]: Getting an error "Java.net.SocketException Network is unreachable" when Online Depot is being setup (Issue #172) You don't often get email from ***@***.******@***.***>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification> [https://avatars.githubusercontent.com/u/7989904?s=20&v=4]baukeplugge left a comment (vmware/Holodeck#172)<#172 (comment)> do you get the message [SUCCESS] Online depot token configured successfully in the logging? are you able to resolve vcf.broadcom.com from the holorouter? in the pwsh session on the holorouter you can run the command: Test-NetConnection -Port 443 vcf.broadcom.com with this command you can check if you can connect to the broadcom website. — Reply to this email directly, view it on GitHub<#172?email_source=notifications&email_token=CNNVDGM626ZGNBPTUME534L5NKCMTA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTKNJTHAZTKOJYGM42M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-5538359839>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/CNNVDGI5QNOKXBZIGKQGVHL5NKCMTAVCNFSNUABFKJSXA33TNF2G64TZHM4TSMRSGI4TMMJZHNEXG43VMU5TKMZUGQYTEMZYGAZ2C5QC>. Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS<https://github.com/notifications/mobile/ios/CNNVDGK5MT4KMSJ2VBZV5VT5NKCMTA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTKNJTHAZTKOJYGM42M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KUZTPN52GK4S7NFXXG> and Android<https://github.com/notifications/mobile/android/CNNVDGPNFZQGQAH66BJWWDL5NKCMTA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTKNJTHAZTKOJYGM42M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2K4ZTPN52GK4S7MFXGI4TPNFSA>. Download it today! You are receiving this because you authored the thread.Message ID: ***@***.******@***.***>>

[baukeplugge]

i think that your screenshots have been truncated. for me they are not visible.

[EdgarEscasinas]

Hi Bauke, What are the correct email addresses? Cheers, Edgar Escasinas VCF Principal Engineer | Cloud, Compute & Storage Platform 152-158 St Georges Terrace, Perth, Western Australia, 6000, Australia | M +61 (0) 410 517 767 [Logo Description automatically generated] Our operations are located on land and waters that have belonged to Indigenous peoples for thousands of years. I pay my respects to Elders, both past and present, and further acknowledge the important role that Indigenous peoples continue to play within communities and our business.​ From: Bauke Plugge ***@***.***> Sent: Tuesday, September 8, 2026 3:56 AM To: vmware/Holodeck ***@***.***> Cc: Escasinas, Edgar (RTHQ-ACCENTURE) ***@***.***>; Author ***@***.***> Subject: [External] Re: [vmware/Holodeck] [Bug]: Getting an error "Java.net.SocketException Network is unreachable" when Online Depot is being setup (Issue #172) You don't often get email from ***@***.*** Learn why this is important<https://aka.ms/LearnAboutSenderIdentification> [Image removed by sender.]baukeplugge left a comment (vmware/Holodeck#172)<#172 (comment)> i think that your screenshots has been truncated. for me they are not visible. — Reply to this email directly, view it on GitHub<#172?email_source=notifications&email_token=CNNVDGLIOWU4QVOZZKCBEL35N3ZBPA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTKNJXGQYTMNJSHE22M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KYZTPN52GK4S7MNWGSY3L#issuecomment-5574165295>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/CNNVDGICWVHL6VLZG7UAPHD5N3ZBPAVCNFSNUABFKJSXA33TNF2G64TZHM4TSMRSGI4TMMJZHNEXG43VMU5TKMZUGQYTEMZYGAZ2C5QC>. Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS<https://github.com/notifications/mobile/ios/CNNVDGNJBAQFEFXOKZWT2RD5N3ZBPA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTKNJXGQYTMNJSHE22M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2KUZTPN52GK4S7NFXXG> and Android<https://github.com/notifications/mobile/android/CNNVDGLSVFPZCQ5RQPBTQSD5N3ZBPA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTKNJXGQYTMNJSHE22M4TFMFZW63VGMF2XI2DPOKSWK5TFNZ2K4ZTPN52GK4S7MFXGI4TPNFSA>. Download it today! You are receiving this because you authored the thread.Message ID: ***@***.***>

[dhruv-tyagi-broadcom]

Looks like network connectivity issue from VCF Installer to the depot. As the images are not visible, can you share what command you ran to test connectivity from holorouter to dl.broadcom.com.

Can you also SSH to VCF Installer and test connectivity as well.