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Slegersj merged 1 commit into from
Oct 6, 2026
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faq_update_registration_section #936

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7 changes: 1 addition & 6 deletions FAQ.qmd
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Expand Up @@ -733,19 +733,14 @@ function evaluatePixel(sample) {

<details id="how-can-i-request-deletion-of-my-cdse-account">
<summary onclick="handleQuestionClick('how-can-i-request-deletion-of-my-cdse-account')">How can I request deletion of my CDSE account?</summary>
<p>Please send an email from the related email address to <a href="mailto:help-login@dataspace.copernicus.eu">help-login@dataspace.copernicus.eu</a> and mention that you wish to delete your account from CDSE. Note that it may take about 1-2 business day(s) for the help-login team to answer your email. For further reading please see Opt-out section of the [Privacy policy](https://dataspace.copernicus.eu/privacy-policy){target="_blank"} page.</p>
<p>Please send an email from the related email address to <a href="mailto:help-login@dataspace.copernicus.eu">help-login@dataspace.copernicus.eu</a> and mention that you wish to delete your account from CDSE. Note that it may take about 1-2 business day(s) for the help-login team to answer your email. For further reading please see section (9) of the [Privacy policy](https://dataspace.copernicus.eu/privacy-policy){target="_blank"}.</p>
</details>

<details id="how-can-i-change-my-email-address-in-cdse">
<summary onclick="handleQuestionClick('how-can-i-change-my-email-address-in-cdse')">How can I change my email address in CDSE?</summary>
<p>The email address is also the account identifier and cannot be changed. Accordingly the only option is <a href= "https://documentation.dataspace.copernicus.eu/Registration.html" target="_blank">registering</a> a new account. <br> To deactivate your old one, send an email from the related email address to <a href="mailto:help-login@dataspace.copernicus.eu">help-login@dataspace.copernicus.eu</a> and mention that you wish to delete your account from CDSE. Note that it may take about 1-2 business day(s) for the help-login team to answer your email.</p>
</details>

<details id="how-can-i-reset-my-password">
<summary onclick="handleQuestionClick('how-can-i-reset-my-password')">How can I reset my password?</summary>
<p>As a precautionary security measure, the self-service password reset function has been temporarily disabled. <br> If you need to reset your password while the self-service option is unavailable, please contact <a href="mailto:help-login@dataspace.copernicus.eu">help-login@dataspace.copernicus.eu</a> for support. <br> The self-service password reset function will be restored once the required security update has been completed and verified.</p>
</details>

<details id="im-having-problems-when-I-try-to-login-or-submit-a-request-in-the-help-center-how-can-I-solve-it">
<summary onclick="handleQuestionClick('im-having-problems-when-I-try-to-login-or-submit-a-request-in-the-help-center-how-can-I-solve-it')">I'm having problems when I try to login or submit a request in the Help Center. How can I solve it?</summary>
<p>This may be due to your browser settings. Please make sure Enhanced Tracking Protection is turned off and in the Privacy&Security section of your browser, make sure the option Standard (not Strict) is selected. If these doesn't solve your issue. please contact our support team via <a href= "https://helpcenter.dataspace.copernicus.eu/hc/en-gb/requests/new" target="_blank">Submit a request</a>.</p>
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