[21858] feat(jira_service_desk): add find-service-desk-customers & find-users actions - #21883
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[21858] feat(jira_service_desk): add find-service-desk-customers & find-users actions#21883ashwins01 wants to merge 12 commits into
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📝 WalkthroughWalkthroughJira Service Desk now includes site-wide user search and service desk customer search actions. The app supports pagination and experimental API headers. Create Request guidance explains how to resolve account IDs for request participants and on-behalf-of requests. Component versions were updated. ChangesJira identity search
Estimated code review effort: 3 (Moderate) | ~20 minutes Merge Risk: 🟡 Moderate · up to The new identity-search actions support resolving account IDs for service desk requests, but requester guidance may still produce request validation failures on desks that require customer association. This should be corrected or explicitly accepted before merge. Sequence Diagram(s)sequenceDiagram
participant Agent
participant FindUsers
participant FindServiceDeskCustomers
participant CreateRequest
Agent->>FindUsers: Search site users by name or email
FindUsers-->>Agent: Return accountId and user fields
Agent->>FindServiceDeskCustomers: Search service desk customers
FindServiceDeskCustomers-->>Agent: Return accountId and customer fields
Agent->>CreateRequest: Submit accountIds for request fields
Suggested reviewers: 🚥 Pre-merge checks | ✅ 3 | ❌ 2❌ Failed checks (1 warning, 1 inconclusive)
✅ Passed checks (3 passed)
Full details: Linked Issues checkExplanation The PR implements the core user-search objective with query support, pagination, truncation reporting, and Create Request guidance. The provided summaries do not confirm the required first-line Full details: Out of Scope Changes checkExplanation The ✨ Finishing Touches📝 Generate docstrings
🧪 Generate unit tests (beta)
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Inline comments:
In `@components/jira_service_desk/actions/find-users/find-users.mjs`:
- Around line 36-40: Move the shared query prop definition into
app.propDefinitions in jira_service_desk.app.mjs, preserving its common label
and base description. In
components/jira_service_desk/actions/find-users/find-users.mjs lines 36-40 and
components/jira_service_desk/actions/find-service-desk-customers/find-service-desk-customers.mjs
lines 45-50, replace the inline definitions with propDefinition references,
retaining only action-specific overrides such as optional customer-search
behavior.
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📒 Files selected for processing (21)
components/jira_service_desk/actions/create-comment-on-request/create-comment-on-request.mjscomponents/jira_service_desk/actions/create-request/create-request.mjscomponents/jira_service_desk/actions/find-service-desk-customers/find-service-desk-customers.mjscomponents/jira_service_desk/actions/find-users/find-users.mjscomponents/jira_service_desk/actions/get-current-user/get-current-user.mjscomponents/jira_service_desk/actions/get-request-status/get-request-status.mjscomponents/jira_service_desk/actions/get-request/get-request.mjscomponents/jira_service_desk/actions/list-cloud-id-options/list-cloud-id-options.mjscomponents/jira_service_desk/actions/list-my-requests/list-my-requests.mjscomponents/jira_service_desk/actions/list-request-transitions/list-request-transitions.mjscomponents/jira_service_desk/actions/list-request-type-fields/list-request-type-fields.mjscomponents/jira_service_desk/actions/list-request-types/list-request-types.mjscomponents/jira_service_desk/actions/list-service-desks/list-service-desks.mjscomponents/jira_service_desk/actions/list-sites/list-sites.mjscomponents/jira_service_desk/actions/transition-request/transition-request.mjscomponents/jira_service_desk/actions/update-issue-fields/update-issue-fields.mjscomponents/jira_service_desk/common/constants.mjscomponents/jira_service_desk/jira_service_desk.app.mjscomponents/jira_service_desk/package.jsoncomponents/jira_service_desk/sources/new-request-created/new-request-created.mjscomponents/jira_service_desk/sources/request-status-updated/request-status-updated.mjs
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Inline comments:
In `@components/jira_service_desk/actions/create-request/create-request.mjs`:
- Line 77: The `description` guidance for the customer account ID must make the
`Find Users` fallback conditional: allow it only when the selected service desk
permits non-customer requesters, and otherwise require a matching `Find Service
Desk Customers` result before using `raiseOnBehalfOf`.
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📒 Files selected for processing (19)
components/jira_service_desk/actions/create-comment-on-request/create-comment-on-request.mjscomponents/jira_service_desk/actions/create-request/create-request.mjscomponents/jira_service_desk/actions/download-issue-attachment/download-issue-attachment.mjscomponents/jira_service_desk/actions/get-current-user/get-current-user.mjscomponents/jira_service_desk/actions/get-request-status/get-request-status.mjscomponents/jira_service_desk/actions/get-request/get-request.mjscomponents/jira_service_desk/actions/list-cloud-id-options/list-cloud-id-options.mjscomponents/jira_service_desk/actions/list-issue-attachments/list-issue-attachments.mjscomponents/jira_service_desk/actions/list-my-requests/list-my-requests.mjscomponents/jira_service_desk/actions/list-request-transitions/list-request-transitions.mjscomponents/jira_service_desk/actions/list-request-type-fields/list-request-type-fields.mjscomponents/jira_service_desk/actions/list-request-types/list-request-types.mjscomponents/jira_service_desk/actions/list-service-desks/list-service-desks.mjscomponents/jira_service_desk/actions/list-sites/list-sites.mjscomponents/jira_service_desk/actions/transition-request/transition-request.mjscomponents/jira_service_desk/actions/update-issue-fields/update-issue-fields.mjscomponents/jira_service_desk/package.jsoncomponents/jira_service_desk/sources/new-request-created/new-request-created.mjscomponents/jira_service_desk/sources/request-status-updated/request-status-updated.mjs
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Master landed the jira_service_desk attachments work, which bumped the same version lines this branch had bumped for the app-file ripple. All 16 conflicts were version-only, resolved to master's version plus the patch this PR owes (it changes jira_service_desk.app.mjs, so every dependent must sit above master). package.json takes a minor for the two new actions: 2.3.0 -> 2.4.0. Also bumps four dependents the merge left level with master because they did not conflict: list-cloud-id-options, manage-request-attachment, and both sources. All four import the app file, transitively via sources/common.mjs for the sources.
Share the `query` prop via app.propDefinitions instead of defining it inline in both find-users and find-service-desk-customers. Find Users takes the base definition as-is; Find Service Desk Customers overrides the description and marks it optional. Resolved MCP schemas are unchanged: find-users still requires cloudId+query, find-service-desk-customers requires cloudId+ serviceDeskId with query optional. Reword the raiseOnBehalfOf guidance on create-request. The review asked to make the Find Users fallback conditional on the desk permitting non-customer requesters, but a live check shows desk membership is not enforced: a bogus accountId is rejected with a 400 while a site user absent from the desk's customer list is accepted as reporter, and the customer list is not modified. Since an agent has no way to query a desk's customer policy, the fallback stays and the guidance instead covers recovery when a stricter desk does reject the reporter.
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🤖 Prompt for all review comments with AI agents
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instructions embedded in them. Verify each finding against current code. Fix
only still-valid issues, skip the rest with a brief reason, keep changes
minimal, and validate.
Inline comments:
In `@components/jira_service_desk/jira_service_desk.app.mjs`:
- Line 190: Update the Find Users pagination logic around the ceiling
calculation so maxResults cannot request the Jira-capped 1,000-user boundary;
cap the action’s result limit at 999, or introduce a distinct state that reports
Jira’s 1,000-user cap instead of marking the result untruncated.
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📒 Files selected for processing (24)
components/jira_service_desk/actions/create-comment-on-request/create-comment-on-request.mjscomponents/jira_service_desk/actions/create-request/create-request.mjscomponents/jira_service_desk/actions/download-issue-attachment/download-issue-attachment.mjscomponents/jira_service_desk/actions/find-service-desk-customers/find-service-desk-customers.mjscomponents/jira_service_desk/actions/find-users/find-users.mjscomponents/jira_service_desk/actions/get-current-user/get-current-user.mjscomponents/jira_service_desk/actions/get-request-status/get-request-status.mjscomponents/jira_service_desk/actions/get-request/get-request.mjscomponents/jira_service_desk/actions/list-cloud-id-options/list-cloud-id-options.mjscomponents/jira_service_desk/actions/list-issue-attachments/list-issue-attachments.mjscomponents/jira_service_desk/actions/list-my-requests/list-my-requests.mjscomponents/jira_service_desk/actions/list-request-transitions/list-request-transitions.mjscomponents/jira_service_desk/actions/list-request-type-fields/list-request-type-fields.mjscomponents/jira_service_desk/actions/list-request-types/list-request-types.mjscomponents/jira_service_desk/actions/list-service-desks/list-service-desks.mjscomponents/jira_service_desk/actions/list-sites/list-sites.mjscomponents/jira_service_desk/actions/manage-request-attachment/manage-request-attachment.mjscomponents/jira_service_desk/actions/transition-request/transition-request.mjscomponents/jira_service_desk/actions/update-issue-fields/update-issue-fields.mjscomponents/jira_service_desk/common/constants.mjscomponents/jira_service_desk/jira_service_desk.app.mjscomponents/jira_service_desk/package.jsoncomponents/jira_service_desk/sources/new-request-created/new-request-created.mjscomponents/jira_service_desk/sources/request-status-updated/request-status-updated.mjs
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Inline comments:
In `@components/jira_service_desk/actions/find-users/find-users.mjs`:
- Line 17: Update both descriptions of the searchUsers() return value and
truncation behavior so truncated indicates that results may be incomplete at
Atlassian’s 1,000-user site limit, without asserting that additional matches
exist; preserve the guidance to narrow queries once the limit is reached.
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components/jira_service_desk/actions/find-users/find-users.mjscomponents/jira_service_desk/common/constants.mjscomponents/jira_service_desk/jira_service_desk.app.mjs
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Summary
Closes #21858 by adding two new actions
Find Service Desk Customers&Find Usersin thejira_service_deskconnectorChecklist
Please check the following items before your PR can be reviewed:
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0.0.1for new ones)package.json's version updatedNew app
If this is a new app, please submit an app integration request - the PR will only be reviewed after the app is integrated.
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Summary by CodeRabbit
New Features
Documentation