Information Science Student @ Wipro | Desktop Support L1 | Vulnerability Management Experience

I am a final-semester B.Tech student in Information Science, currently working at Wipro as a Desktop Support Engineer (L1) for the ICICI client. I am also completing the Wipro Windows Administrator L1 hands-on training. Previously, I gained enterprise exposure on the IDFC client as a Project Coordinator for Server Vulnerability Management. My technical focus is on building a career in Windows Server administration, endpoint management, and cloud infrastructure, supported by strong analytical and coordination skills.

Desktop Support Engineer (L1) — Wipro / ICICI Client
Current Role

• Providing Tier-1 desktop and endpoint support in a highly regulated enterprise banking environment.
• Enterprise Tools & Exposure: ServiceNow, ARCON / ARCON PAM, LANDesk, Zscaler, Microsoft Intune.

Project Coordinator — Server Vulnerability Management — Wipro / IDFC Client
Previous Role

• Processed server vulnerability and patch data, managing vulnerability point segregation from dumps.
• Coordinated with technical teams and managed client communication for vulnerability remediation.
• Scheduled server downtimes and coordinated patch deployment efforts across the infrastructure.
• Tracked completion metrics and created closure reports via Excel-based dashboards.

• AD DS installation & Domain Controller configuration
• DNS & DHCP configuration
• File Server setup, NTFS & Share permissions
• Manual user creation and management
• IIS basics
• Virtualization (Hyper-V / VMware Workstation)

• Certification: Microsoft Certified: Azure Fundamentals (AZ-900)
• Azure VM provisioning exposure
• Azure subscription management exposure
• Azure App Service & Docker/container deployment experience

• Stack: Python, FastAPI, React, TypeScript, PostgreSQL, Docker, WebSockets, REST APIs
• Focus: Currently developing PowerShell automation skills for Windows administration.

Endpoint Sentinel X
An enterprise-style endpoint monitoring and management platform designed to provide real-time visibility into Windows environments.

Architecture:
Windows Endpoint Agent → REST APIs → FastAPI Backend → PostgreSQL → WebSocket real-time communication → React Management Console

Implemented Capabilities:

• Windows endpoint inventory (Hardware/OS telemetry)
• Real-time endpoint and performance monitoring
• Alerts and security status tracking
• Role-Based Access Control (RBAC)
• Real-time command orchestration
• Automated deployment via Docker, Azure, and Render

• Microsoft Certified: Azure Fundamentals (AZ-900)
• Wipro Certified: Windows Server Administration L1 & L2 (Internal Assessment)
• Wipro Certified: EUC Administration L2 (Internal Assessment)
• Wipro Certified: Linux Administration L1 & L2 (Internal Assessment)
• Wipro Assessment: Cloud & Azure Fundamentals
• Wipro Assessment: Generative AI & GitHub Copilot Technical L3

• Endpoint Sentinel X - Enterprise endpoint monitoring and management platform.
• Portfolio Website - Personal portfolio showcasing my technical profile.

• Target Roles: Windows Server Administrator, System Administrator, Infrastructure Engineer, Azure / Cloud Support, Endpoint Management, Infrastructure Security / Vulnerability Management.
• Location Preferences: Patna preferred where possible; open to PAN India opportunities including Noida, Pune, and Kolkata.