Merge pull request #18490 from github/github-premium-support

Update premium support articles to direct users to support.github.com

Author: mchammer01

content/admin/enterprise-support/about-github-premium-support-for-github-enterprise-server.md

@@ -37,7 +37,7 @@ In addition to all of the benefits of {% data variables.contact.enterprise_suppo
 
 {% data reusables.support.signing-up-for-premium-support %}
 
-{% data reusables.support.scope-of-support %} For more information, see "[Reaching {% data variables.product.prodname_ghe_server %} Support](/enterprise/admin/guides/enterprise-support/reaching-github-support)."
+{% data reusables.support.scope-of-support %}
 
 {% data reusables.support.contacting-premium-support %}
 

content/admin/enterprise-support/about-github-premium-support-for-github-enterprise.md

@@ -35,7 +35,7 @@ In addition to all of the benefits of {% data variables.contact.enterprise_suppo
 
 {% data reusables.support.signing-up-for-premium-support %}
 
-{% data reusables.support.scope-of-support %} For more information, see "[Reaching {% data variables.product.prodname_ghe_server %} Support](/enterprise/admin/guides/enterprise-support/reaching-github-support)."
+{% data reusables.support.scope-of-support %}
 
 {% data reusables.support.contacting-premium-support %}
 

content/github/working-with-github-support/submitting-a-ticket.md

@@ -11,7 +11,7 @@ topics:
 
 If your account uses a paid {% data variables.product.prodname_dotcom %} product, you can directly contact {% data variables.contact.github_support %}. If your account uses {% data variables.product.prodname_free_user %} for user accounts and organizations, you can contact {% data variables.contact.contact_support %} to report account, security, and abuse issues. For more information, see "[About GitHub Support](/github/working-with-github-support/about-github-support)."
 
-If you use {% data variables.product.prodname_ghe_server %}, {% data variables.product.prodname_ghe_cloud %}, or the {% data variables.product.premium_support_plan %} you must submit tickets using the {% data variables.contact.enterprise_portal %}.
+If you do not have an enterprise account, please use the {% data variables.contact.enterprise_portal %} to submit tickets. For more information about enterprise accounts, see "[About enterprise accounts](/github/setting-up-and-managing-your-enterprise/about-enterprise-accounts)."
 
 ### Submitting a ticket using the {% data variables.contact.support_portal %}
 

data/reusables/support/accessing-premium-content.md

@@ -1,4 +1,4 @@
 
 ### Accessing premium content
 
-You can access premium content by signing in to the {% data variables.contact.contact_enterprise_portal %}.
+You can access premium content by signing in to the {% data variables.contact.contact_landing_page_portal %}.

data/reusables/support/contacting-premium-support.md

@@ -1,4 +1,4 @@
 
 ### Contacting {% data variables.contact.premium_support %}
 
-{% data variables.contact.premium_support %} customers can use the {% data variables.contact.contact_enterprise_portal %} to report issues in writing, in English. You can also receive English-language support over the phone. For the {% data variables.contact.premium_support %} phone number, see "[24x7 Phone Support](https://enterprise.githubsupport.com/hc/en-us/articles/360029707371-24x7-Phone-Support)" in the {% data variables.contact.enterprise_portal %}.
+{% data variables.contact.premium_support %} customers can use the {% data variables.contact.contact_landing_page_portal %} to report issues in writing, in English.

data/variables/contact.yml

@@ -36,10 +36,14 @@ contact_enterprise_portal: '[GitHub Enterprise Support portal](https://enterpris
 ae_azure_portal: 'Azure Support portal'
 contact_ae_portal: '[Azure Support portal](https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade)'
 
-# GitHub Support portal (for dotcom)
+# GitHub Support portal (for dotcom - this sends users to a contact form)
 support_portal: 'GitHub Support portal'
 contact_support_portal: '[GitHub Support portal](https://support.github.com/contact)'
 
+# GitHub Support portal (this sends users to the Support landing page)
+landing_page_portal: 'GitHub Support portal'
+contact_landing_page_portal: '[GitHub Support portal](https://support.github.com/)'
+
 # The team that provides GitHub Community Support on the GitHub Community forum (for GitHub Free)
 community_support: 'GitHub Community Support'