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content/admin/enterprise-support/about-github-enterprise-support.md

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{% data variables.product.product_name %} includes {% data variables.contact.enterprise_support %} in English{% if enterpriseServerVersions contains currentVersion %} and Japanese{% endif %}.
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{% if enterpriseServerVersions contains currentVersion %}
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You can contact {% data variables.contact.enterprise_support %} through {% data variables.contact.contact_enterprise_portal %} for help with:
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You can contact {% data variables.contact.enterprise_support %} through {% data variables.contact.contact_global_portal %} for help with:
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- Installing and using {% data variables.product.product_name %}
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- Identifying and verifying the causes of suspected errors
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### Contacting {% data variables.contact.enterprise_support %}
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You can contact {% data variables.contact.enterprise_support %} through {% if enterpriseServerVersions contains currentVersion %}{% data variables.contact.contact_enterprise_portal %}{% elsif currentVersion == "github-ae@latest" %} the {% data variables.contact.ae_azure_portal %}{% endif %} to report issues in writing. For more information, see "[Receiving help from {% data variables.contact.github_support %}](/admin/enterprise-support/receiving-help-from-github-support)."
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You can contact {% data variables.contact.enterprise_support %} through {% if enterpriseServerVersions contains currentVersion %}{% data variables.contact.contact_global_portal %}{% elsif currentVersion == "github-ae@latest" %} the {% data variables.contact.ae_azure_portal %}{% endif %} to report issues in writing. For more information, see "[Receiving help from {% data variables.contact.github_support %}](/admin/enterprise-support/receiving-help-from-github-support)."
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{% if enterpriseServerVersions contains currentVersion %}
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### Hours of operation

content/admin/enterprise-support/about-support-for-advanced-security.md

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### Contacting {% data variables.contact.enterprise_support %}
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You can contact {% data variables.contact.enterprise_support %} through the {% data variables.contact.contact_enterprise_portal %} for help with:
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You can contact {% data variables.contact.enterprise_support %} through the {% data variables.contact.contact_global_portal %} for help with:
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- Installing and using {% data variables.product.prodname_advanced_security %}
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- Identifying and verifying the causes of supported errors
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content/admin/enterprise-support/submitting-a-ticket.md

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### Submitting a ticket using the {% data variables.contact.enterprise_portal %}
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1. Navigate to the {% data variables.contact.contact_enterprise_portal %}.
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1. Navigate to the {% data variables.contact.contact_enteprise_portal %}.
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5. Click **Submit a Ticket**
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![Submit a ticket to Enterprise Support team](/assets/images/enterprise/support/submit-ticket-button.png)
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{% data reusables.enterprise_enterprise_support.submit-support-ticket-first-section %}

content/github/working-with-github-support/about-github-support.md

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You can use the {% data variables.contact.community_support_forum %} to browse topics, ask questions, share solutions, and interact directly with {% data variables.contact.community_support %}.
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To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_support_portal %}. If you are an administrator for {% data variables.product.prodname_ghe_server %} without a user account on {% data variables.product.prodname_dotcom_the_website %}, visit the {% data variables.contact.contact_enterprise_portal %}.
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To report account, security, and abuse issues, or to receive assisted support for a paid account, visit the {% data variables.contact.contact_support_portal %}. If you are an administrator for {% data variables.product.prodname_ghe_server %} without a user account on {% data variables.product.prodname_dotcom_the_website %}, visit the {% data variables.contact.contact_global_portal %}.
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### Granting {% data variables.contact.github_support %} temporary access to a private repository
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### Accessing premium content
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You can access premium content by signing in to the {% data variables.contact.contact_enterprise_portal %}.
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You can access premium content by signing in to the {% data variables.contact.contact_global_portal %}.
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### Contacting {% data variables.contact.premium_support %}
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{% data variables.contact.premium_support %} customers can use the {% data variables.contact.contact_enterprise_portal %} to report issues in writing, in English. You can also receive English-language support over the phone. For the {% data variables.contact.premium_support %} phone number, see "[24x7 Phone Support](https://enterprise.githubsupport.com/hc/en-us/articles/360029707371-24x7-Phone-Support)" in the {% data variables.contact.enterprise_portal %}.
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{% data variables.contact.premium_support %} customers can use the {% data variables.contact.contact_global_portal %} to report issues in writing, in English.

data/reusables/support/scope-of-support.md

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- Configuration of external authentication systems, such as SAML identity providers
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- Open Source projects
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If you're uncertain if the issue is out of scope, open a ticket and we're happy to help you determine the best way to proceed.
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If you're uncertain if the issue is out of scope, open a ticket and we're happy to help you determine the best way to proceed. For more information, see the section below.
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{% data reusables.support.contacting-premium-support %}

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