diff --git a/en/compliance/privacy-policy.mdx b/en/compliance/privacy-policy.mdx index 0924c3da..89248580 100644 --- a/en/compliance/privacy-policy.mdx +++ b/en/compliance/privacy-policy.mdx @@ -4,7 +4,7 @@ description: "How Flashduty collects, uses, shares, and protects your personal i keywords: ["Privacy Policy", "personal information", "cross-border transfer", "device permissions", "third-party SDK", "Flashduty"] --- -Last updated: 2026-08-12 +Last updated: 2026-09-20 This Privacy Policy explains how 北京快猫星云科技有限公司 (Beijing Flashcat Cloud Technology Co., Ltd.) ("Flashduty", "we", "us", or "our") collects, uses, shares, and protects your personal information when you visit the Flashduty website or use the Flashduty service (the "Service"), and the rights you have over that information. @@ -42,7 +42,7 @@ Where applicable law requires a legal basis, we rely on the performance of our c - **Affiliates**: with Flashcat Cloud affiliates to the extent necessary to operate the Service, subject to the same protections as this policy. - **Payment processors**: third-party payment providers process payment transactions under their own privacy policies. We do not store full payment card numbers. -- **Service providers**: cloud hosting, communications, and analytics providers that process data on our behalf under confidentiality obligations. +- **Service providers**: cloud hosting, communications, analytics, and AI model providers that process data on our behalf under confidentiality obligations. - **Legal and safety**: when required by law, regulation, or legal process, or to protect the rights, property, or safety of Flashduty, our customers, or others. We are obliged to cooperate with lawful requests or orders from judicial, administrative, military, and public security authorities. - **Business transfers**: in connection with a merger, acquisition, or sale of assets, subject to this policy. @@ -115,40 +115,51 @@ We do not sell personal information. - Timely update and optimize the use of third-party SDKs - **Ensure that information collected by third-party SDKs is properly protected and will not be used for other purposes** -## 8. Data storage and cross-border transfers +## 8. Information processing in AI-assisted features + +Some features of the Service (such as the incident "AI Summary") use generative AI to help produce text content. For these features: + +- **Information processed**: only when you actively trigger the feature, we process the incident metadata directly related to that generation (such as alert titles, timestamps, related service names, and handling notes). We do not use user profiling or perform personalized generation. +- **Redaction and review**: before submission to the model, the system extracts only allowlisted fields and automatically redacts sensitive information such as personal names, contact details, internal IP addresses, and credentials; both the input and the generated output go through content-safety review. +- **Third-party model service**: the redacted, necessary information is submitted to a third-party large-model service platform deployed in mainland China (Alibaba Cloud Model Studio) solely to complete that generation. We have a service agreement with the provider, and it processes the information only for that purpose. +- **No training on your data**: we do not use your personal information or business data to train or fine-tune AI models. +- **Content labeling**: AI-generated content carries a prominent notice (such as "This content is AI-generated and for reference only; please verify carefully") so you can identify and assess it. +- **Complaints and feedback**: if you have concerns about AI-generated content, you can report it via the in-product feedback entry or the methods listed in the "Contact us" section of this policy, and we will review and act promptly. + +## 9. Data storage and cross-border transfers The Service currently operates from a single site hosted in mainland China, and customer data is stored in mainland China regardless of where you are located. By using the Service, you acknowledge and agree that personal information you submit is transferred from your country or region to mainland China (for the purposes of this policy, excluding Hong Kong SAR, Macao SAR, and Taiwan) and stored there, and that such transfer is necessary to perform the agreement between you and Flashduty and to provide the services you have requested. If we launch additional regional sites in the future, data for each site will be stored in that site's region, and this policy will be updated accordingly. Where personal information crosses borders, we apply appropriate safeguards consistent with applicable law. -## 9. Data retention +## 10. Data retention We retain personal information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. We delete or anonymize personal information when it is no longer required. For how data is handled after an account is cancelled or closed, see the [Refund, Cancellation & Dispute Policy](/en/compliance/refund-policy). -## 10. Security +## 11. Security We use reasonable technical and organizational measures to protect personal information, including encryption in transit, access controls, data backups, and regular security reviews. You understand and agree that no method of transmission or storage is completely secure; we will use our best efforts to safeguard your information within the limits of currently available technology and conditions. For your responsibility in safeguarding your account and password, see Article 2.3 of the [User Agreement](/en/compliance/user-agreement). -## 11. Your rights +## 12. Your rights Subject to applicable law, you may request access to, correction of, deletion of, or a copy of your personal information, and you may object to or restrict certain processing or withdraw consent you have given. To exercise these rights, contact us using the details below. -## 12. Cookies +## 13. Cookies We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the website is used. You can control cookies through your browser settings. -## 13. External links +## 14. External links The website and the Service may contain links to other websites. Those websites have their own privacy policies, and Flashduty is not responsible for their privacy practices. We recommend that you read the relevant privacy policy before visiting them. -## 14. Children +## 15. Children The Service is intended for business use and is not directed to children. We do not knowingly collect personal information from children. -## 15. Changes to this policy +## 16. Changes to this policy We may update this policy from time to time. Material changes will be posted on this page with an updated "last updated" date. -## 16. Contact us +## 17. Contact us For privacy questions or requests, contact us at [contact-us@flashcat.cloud](mailto:contact-us@flashcat.cloud) or via the [Contact page](https://www.flashduty.com/en/contact). Postal address: Building 3, Yard 9, Yongfeng Road, Haidian District, Beijing, China. diff --git a/en/compliance/user-agreement.mdx b/en/compliance/user-agreement.mdx index 1011cb76..67ea080a 100644 --- a/en/compliance/user-agreement.mdx +++ b/en/compliance/user-agreement.mdx @@ -3,7 +3,7 @@ title: "User Agreement" description: "Review the legal terms governing user registration, account management, and use of Flashduty services." --- -Last Updated: 2022-12-24 +Last Updated: 2026-09-20 Dear User: Thank you for trusting and choosing Flashcat Cloud services! @@ -99,6 +99,18 @@ If you are a minor or a person with limited capacity for civil conduct, you do n 3.9.2 You acknowledge and recognize that all affiliates of Flashcat Cloud are third-party beneficiaries of the terms of this Agreement and other relevant agreements and rules, and each such affiliate has the right to directly enforce and rely on any provisions in the terms of this Agreement and other relevant agreements and rules that grant benefits to it. Apart from this, no third party may act as a third-party beneficiary of the terms of this Agreement and other relevant agreements and rules. +### **3.10 AI-Assisted Features** + +3.10.1 Flashcat Cloud provides capabilities assisted by generative AI in certain features of the Services (including but not limited to the incident "AI Summary", hereinafter "AI Features"). AI Features are triggered by you, and the system generates text content based on incident and other business information you are authorized to access, by calling third-party large-model services deployed within the People's Republic of China. + +3.10.2 **Content produced by AI Features is automatically generated by AI models, is of a draft and reference nature, may contain errors or omissions, and does not constitute any commitment, factual determination, or professional opinion of Flashcat Cloud. The platform adds a prominent notice to AI-generated content (such as "This content is AI-generated and for reference only; please verify carefully"). You should review and verify such content before use and are solely responsible for decisions made based on it; you must not remove, tamper with, or conceal the AI-generated notice before distributing such content.** + +3.10.3 You undertake not to use AI Features to produce, copy, publish, or spread the illegal or harmful information listed in Article 4.4.2 of this Agreement, nor to induce the generation of such information or circumvent the platform's safety review mechanisms by crafting inputs. If you breach the foregoing undertaking, Flashcat Cloud is entitled to take measures under this Agreement, including restricting features and suspending or terminating the Services. + +3.10.4 To deliver AI Features, the system processes only the information directly necessary for the generation you trigger, and performs sensitive-information redaction and content-safety review before submission to the third-party large-model service; Flashcat Cloud does not use your data to train or fine-tune AI models. For details on personal information processing, see the [Privacy Policy](/en/compliance/privacy-policy). + +3.10.5 If you believe content generated by AI Features is illegal, incorrect, or infringes your lawful rights, you may complain or report via the in-product feedback entry or by emailing [contact-us@flashcat.cloud](mailto:contact-us@flashcat.cloud), and Flashcat Cloud will review and act promptly. + ## **4 Your Rights and Obligations** --- diff --git a/zh/compliance/privacy-policy.mdx b/zh/compliance/privacy-policy.mdx index 487a47f4..e1035aad 100644 --- a/zh/compliance/privacy-policy.mdx +++ b/zh/compliance/privacy-policy.mdx @@ -4,7 +4,7 @@ description: "了解 Flashduty 如何收集、使用、共享和保护您的个 keywords: ["隐私政策", "个人信息保护", "跨境传输", "设备权限", "第三方 SDK", "Flashduty"] --- -最后更新日期：2026-08-12 +最后更新日期：2026-09-20 本隐私政策说明北京快猫星云科技有限公司（下称“Flashduty”“我们”）在您访问 Flashduty 网站或使用 Flashduty 服务（下称“本服务”）时，如何收集、使用、共享和保护您的个人信息，以及您就个人信息享有的权利。 @@ -42,7 +42,7 @@ Flashduty 是面向企业的可观测性与故障响应 SaaS 平台，监控的 - **关联公司**：为运营本服务所必需的范围内，与快猫星云的关联公司共享，并受本政策同等约束。 - **支付处理方**：第三方支付服务商依其自身隐私政策处理支付交易，我们不存储完整的支付卡号。 -- **服务提供商**：在保密义务下代表我们处理数据的云托管、通信与分析服务商。 +- **服务提供商**：在保密义务下代表我们处理数据的云托管、通信、分析与人工智能模型服务商。 - **法律与安全**：在法律、法规、法律程序要求时，或为保护 Flashduty、我们的客户或他人的权利、财产或安全时。我们在国家司法、行政、军事、安全等机关依法提出要求或命令时，负有相应的配合义务。 - **业务转让**：在合并、收购或资产出售情形中，受本政策约束。 @@ -115,40 +115,51 @@ Flashduty 是面向企业的可观测性与故障响应 SaaS 平台，监控的 - 及时更新和优化第三方 SDK 的使用 - **确保第三方 SDK 收集的信息得到妥善保护，不会被用于其他目的** -## 8. 数据存储与跨境传输 +## 8. 人工智能辅助功能的信息处理 + +本服务的部分功能（如故障“AI 总结”）使用生成式人工智能技术辅助生成文本内容。就该类功能： + +- **处理的信息**：仅在您主动触发时，处理与该次生成直接相关的故障事件元信息（如告警标题、发生时间、关联服务名称、处理过程备注等），不使用用户画像，不进行个性化生成。 +- **脱敏与审核**：提交至模型前，系统按字段白名单提取必要信息，并对人员姓名、联系方式、内部 IP 地址、密钥等敏感信息执行自动脱敏；输入内容与生成结果均经过内容安全审核。 +- **第三方模型服务**：脱敏后的必要信息将提交至部署于中国大陆境内的第三方大模型服务平台（阿里云百炼）用于完成本次内容生成；我们与该服务商订立服务协议，其仅为完成本次生成而处理相关信息。 +- **不用于训练**：我们不会将您的个人信息或业务数据用于人工智能模型的训练或微调。 +- **内容标识**：AI 生成内容附有显著标识（如“本内容由 AI 生成，内容仅供参考，请仔细甄别”），供您识别和甄别。 +- **投诉与反馈**：如您对 AI 生成内容有异议，可通过产品内的反馈入口或本政策“联系我们”一节所示方式向我们投诉、举报，我们将及时核查并处置。 + +## 9. 数据存储与跨境传输 本服务目前以单一站点提供，托管于中国大陆；无论您位于何处，客户数据均存储在中国大陆境内。使用本服务即表示您知悉并同意：您提交的个人信息将自您所在的国家或地区传输至中国大陆（为本政策之目的，不包括中国香港、中国澳门和中国台湾）并存储于该地，该等传输是为履行您与 Flashduty 之间的协议、并向您提供您所要求的服务所必需。未来如推出其他区域站点，该站点的数据将存储于相应区域，本政策将随之更新。涉及个人信息跨境传输时，我们会采取符合适用法律的适当保护措施。 -## 9. 数据留存 +## 10. 数据留存 只要您的账户处于活跃状态，且在提供本服务、遵守法律义务、解决争议和执行协议所需的范围内，我们将留存个人信息。当不再需要时，我们将删除或匿名化处理。账户取消或关闭后的数据处理，另见《[退款、取消与争议政策](/zh/compliance/refund-policy)》。 -## 10. 安全 +## 11. 安全 我们采取合理的技术与组织措施保护个人信息，包括传输加密、访问控制、数据备份与定期安全审查。您理解并同意，任何传输或存储方式都无法做到绝对安全；我们将在行业现有技术和条件允许的范围内尽最大努力保障您的信息安全。 关于您账户和密码的保管责任，见《[用户协议](/zh/compliance/user-agreement)》第 2.3 条。 -## 11. 您的权利 +## 12. 您的权利 在适用法律允许的范围内，您可请求访问、更正、删除您的个人信息或获取副本，并可反对或限制特定处理、撤回您已作出的同意。如需行使上述权利，请通过下方方式联系我们。 -## 12. Cookie +## 13. Cookie 我们使用 Cookie 及类似技术以保持登录状态、记住偏好并了解网站使用情况。您可通过浏览器设置管理 Cookie。 -## 13. 外部链接 +## 14. 外部链接 本网站及本服务可能包含指向其他网站的链接。这些网站有其自身的隐私政策，Flashduty 对其隐私保护措施不承担责任。建议您在访问前阅读相应网站的隐私政策。 -## 14. 未成年人 +## 15. 未成年人 本服务面向企业使用，不面向未成年人。我们不会有意收集未成年人的个人信息。 -## 15. 政策变更 +## 16. 政策变更 我们可能不时更新本政策。重大变更将在本页发布并更新“最后更新日期”。 -## 16. 联系我们 +## 17. 联系我们 如有隐私相关问题或请求，请发送邮件至 [contact-us@flashcat.cloud](mailto:contact-us@flashcat.cloud)，或通过[联系页面](https://www.flashduty.com/zh/contact)联系我们。通讯地址：北京市海淀区永丰路9号院3号楼A座2层中段246号。 diff --git a/zh/compliance/user-agreement.mdx b/zh/compliance/user-agreement.mdx index b315a9d5..f1ab8576 100644 --- a/zh/compliance/user-agreement.mdx +++ b/zh/compliance/user-agreement.mdx @@ -4,7 +4,7 @@ description: "了解快猫星云科技有限公司的Flashduty用户协议" keywords: ["用户协议", "账户管理", "隐私政策", "个人信息保护", "快猫星云"] --- -最后更新日期：2022-12-24 +最后更新日期：2026-09-20 尊敬的用户： 感谢您信任并选择使用快猫星云服务！ @@ -100,6 +100,18 @@ keywords: ["用户协议", "账户管理", "隐私政策", "个人信息保护", 3.9.2 您知晓并认可，快猫星云的各关联公司均为本协议条款及其他相关协议和规则的第三方受益人，且各该等关联公司有权直接强制执行并依赖本协议条款及其他相关协议和规则中授予其利益的任何规定。除此之外，任何第三方均不得作为本协议条款及其他相关协议和规则的第三方受益人。 +### **3.10 人工智能辅助功能** + +3.10.1 快猫星云在本服务的部分功能中提供由生成式人工智能技术辅助的能力（包括但不限于故障“AI 总结”，以下简称“AI 功能”）。AI 功能由您主动触发，系统基于您有权访问的故障事件等业务信息，通过调用部署于中华人民共和国境内的第三方大模型服务生成文本内容。 + +3.10.2 **AI 功能生成的内容由人工智能模型自动生成，属草稿和参考性质，可能存在错误或遗漏，不构成快猫星云的任何承诺、事实认定或专业意见。平台会对 AI 生成内容添加显著标识（如“本内容由 AI 生成，内容仅供参考，请仔细甄别”）。您应自行审阅、核验后使用，并对基于该等内容作出的决策自行承担责任；您不得删除、篡改或隐匿 AI 生成标识后对外传播该等内容。** + +3.10.3 您承诺不利用 AI 功能制作、复制、发布、传播本协议第 4.4.2 条所列的违法和不良信息，亦不通过构造输入内容等方式诱导生成上述信息或规避平台的安全审核机制。如您违反前述承诺，快猫星云有权依照本协议采取限制功能、中止或终止服务等措施。 + +3.10.4 为实现 AI 功能，系统仅在您触发时处理与该次生成直接相关的必要信息，并在提交至第三方大模型服务前执行敏感信息脱敏和内容安全审核；快猫星云不会将您的数据用于人工智能模型的训练或微调。相关个人信息处理规则详见《[隐私政策](/zh/compliance/privacy-policy)》。 + +3.10.5 如您认为 AI 功能生成的内容违法违规、存在错误或侵害您的合法权益，您可通过产品内的反馈入口或发送邮件至 [contact-us@flashcat.cloud](mailto:contact-us@flashcat.cloud) 进行投诉、举报，快猫星云将及时核查并处置。 + ## **4 您的权利和义务** ---