Please send an email from the related email address to help-login@dataspace.copernicus.eu and mention that you wish to delete your account from CDSE. Note that it may take about 1-2 business day(s) for the help-login team to answer your email. For further reading please see Opt-out section of the [Privacy policy](https://dataspace.copernicus.eu/privacy-policy){target="_blank"} page.
+Please send an email from the related email address to help-login@dataspace.copernicus.eu and mention that you wish to delete your account from CDSE. Note that it may take about 1-2 business day(s) for the help-login team to answer your email. For further reading please see section (9) of the [Privacy policy](https://dataspace.copernicus.eu/privacy-policy){target="_blank"}.
The email address is also the account identifier and cannot be changed. Accordingly the only option is registering a new account.
To deactivate your old one, send an email from the related email address to help-login@dataspace.copernicus.eu and mention that you wish to delete your account from CDSE. Note that it may take about 1-2 business day(s) for the help-login team to answer your email.
As a precautionary security measure, the self-service password reset function has been temporarily disabled.
If you need to reset your password while the self-service option is unavailable, please contact help-login@dataspace.copernicus.eu for support.
The self-service password reset function will be restored once the required security update has been completed and verified.
This may be due to your browser settings. Please make sure Enhanced Tracking Protection is turned off and in the Privacy&Security section of your browser, make sure the option Standard (not Strict) is selected. If these doesn't solve your issue. please contact our support team via Submit a request.