diff --git a/FAQ.qmd b/FAQ.qmd index ff48e4623..200c6401a 100644 --- a/FAQ.qmd +++ b/FAQ.qmd @@ -733,7 +733,7 @@ function evaluatePixel(sample) {
How can I request deletion of my CDSE account? -

Please send an email from the related email address to help-login@dataspace.copernicus.eu and mention that you wish to delete your account from CDSE. Note that it may take about 1-2 business day(s) for the help-login team to answer your email. For further reading please see Opt-out section of the [Privacy policy](https://dataspace.copernicus.eu/privacy-policy){target="_blank"} page.

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Please send an email from the related email address to help-login@dataspace.copernicus.eu and mention that you wish to delete your account from CDSE. Note that it may take about 1-2 business day(s) for the help-login team to answer your email. For further reading please see section (9) of the [Privacy policy](https://dataspace.copernicus.eu/privacy-policy){target="_blank"}.

@@ -741,11 +741,6 @@ function evaluatePixel(sample) {

The email address is also the account identifier and cannot be changed. Accordingly the only option is registering a new account.
To deactivate your old one, send an email from the related email address to help-login@dataspace.copernicus.eu and mention that you wish to delete your account from CDSE. Note that it may take about 1-2 business day(s) for the help-login team to answer your email.

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- How can I reset my password? -

As a precautionary security measure, the self-service password reset function has been temporarily disabled.
If you need to reset your password while the self-service option is unavailable, please contact help-login@dataspace.copernicus.eu for support.
The self-service password reset function will be restored once the required security update has been completed and verified.

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I'm having problems when I try to login or submit a request in the Help Center. How can I solve it?

This may be due to your browser settings. Please make sure Enhanced Tracking Protection is turned off and in the Privacy&Security section of your browser, make sure the option Standard (not Strict) is selected. If these doesn't solve your issue. please contact our support team via Submit a request.