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docs: address issue #24270 (#24271)
## Summary Added timing expectations for diagnostics gathering to help users understand the process may take several minutes. ## Changes - Added NOTE callouts in three diagnostics sections explaining that gathering diagnostics may take several minutes - Advised users not to close Docker Desktop or terminal while diagnostics are being collected - Consistent messaging across "Diagnose from the app", "Diagnose from an error message", and "Diagnose from the terminal" sections Fixes #24270 --- 🤖 Generated with [cagent](https://github.com/docker/cagent) Co-authored-by: aevesdocker <102604716+aevesdocker@users.noreply.github.com>
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  • content/manuals/desktop/troubleshoot-and-support/troubleshoot

content/manuals/desktop/troubleshoot-and-support/troubleshoot/_index.md

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@@ -53,6 +53,9 @@ If you are a Mac or Linux user, you also have the option to **Uninstall** Docker
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### Diagnose from the app
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1. From **Troubleshoot**, select **Get support**. This opens the in-app Support page and starts collecting the diagnostics.
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> [!NOTE]
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>
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> Gathering diagnostics may take several minutes. Don't close Docker Desktop while the diagnostics are being collected.
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2. When the diagnostics collection process is complete, select **Upload to get a Diagnostic ID**.
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3. When the diagnostics are uploaded, Docker Desktop prints a diagnostic ID. Copy this ID.
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4. Use your diagnostics ID to get help:
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### Diagnose from an error message
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1. When an error message appears, select **Gather diagnostics**.
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> [!NOTE]
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>
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> Gathering diagnostics may take several minutes. Don't close Docker Desktop while the diagnostics are being collected.
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2. When the diagnostics are uploaded, Docker Desktop prints a diagnostic ID. Copy this ID.
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3. Use your diagnostics ID to get help:
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- If you have a paid Docker subscription, select **Contact support**. This opens the Docker Desktop support form. Fill in the information required and add the ID you copied in step three to the **Diagnostics ID field**. Then, select **Submit ticket** to request Docker Desktop support.
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In some cases, it's useful to run the diagnostics yourself, for instance, if
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Docker Desktop cannot start.
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> [!NOTE]
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>
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> Gathering diagnostics may take several minutes. Wait for the process to complete before closing the terminal.
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{{< tabs group="os" >}}
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{{< tab name="Windows" >}}
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