-
Notifications
You must be signed in to change notification settings - Fork 0
Expand file tree
/
Copy pathfaq.html
More file actions
900 lines (803 loc) · 57.7 KB
/
Copy pathfaq.html
File metadata and controls
900 lines (803 loc) · 57.7 KB
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
761
762
763
764
765
766
767
768
769
770
771
772
773
774
775
776
777
778
779
780
781
782
783
784
785
786
787
788
789
790
791
792
793
794
795
796
797
798
799
800
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
821
822
823
824
825
826
827
828
829
830
831
832
833
834
835
836
837
838
839
840
841
842
843
844
845
846
847
848
849
850
851
852
853
854
855
856
857
858
859
860
861
862
863
864
865
866
867
868
869
870
871
872
873
874
875
876
877
878
879
880
881
882
883
884
885
886
887
888
889
890
891
892
893
894
895
896
897
898
899
900
<!DOCTYPE html>
<html class="no-js" lang="">
<head>
<meta charset="utf-8" />
<title>Link3 Technologies Ltd - : Largest Internet Service Provider(ISP)</title>
<meta name="description" content=": Largest Internet Service Provider(ISP)" />
<meta name="viewport" content="width=device-width, initial-scale=1" />
<meta property="og:locale" content="en_US" />
<meta property="og:type" content="website" />
<meta property="og:title" content="Link3 Technologies Ltd - : Largest Internet Service Provider(ISP)" />
<meta property="og:description" content=": Largest Internet Service Provider(ISP)" />
<meta property="og:url" content="https://www.link3.net/" />
<meta property="og:site_name" content="Link3 Technologies Ltd" />
<link rel="icon" type="image/x-icon" href="favicon.ico" />
<link rel="apple-touch-icon" href="assets/icon.png" />
<!-- Place favicon.ico in the root directory -->
<!-- Fonts & Icon Font CSS -->
<link rel="preconnect" href="https://fonts.googleapis.com" />
<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin />
<link href="https://fonts.googleapis.com/css2?family=Noto+Sans+Display:wdth,wght@62.5,500;62.5,600;62.5,700;62.5,800;62.5,900&family=Roboto:wght@300;400;500;700;900&display=swap"
rel="stylesheet" />
<link rel="stylesheet" href="assets/fonts/fontawesome/css/all.min.css" />
<link rel="stylesheet" href="assets/fonts/material-icons/material-icon.css" />
<link rel="stylesheet" href="assets/fonts/flat-icons/flaticon.css" />
<!-- Template Base CSS -->
<link rel="stylesheet" href="assets/css/normalize.css" />
<link rel="stylesheet" href="assets/css/bootstrap.min.css" />
<link rel="stylesheet" href="assets/css/animate.css" />
<!-- Template Style CSS -->
<link rel="stylesheet" href="assets/css/style.css" />
<!-- Temporaty Css (Combined On final Build) -->
<link rel="stylesheet" href="assets/css/custom-css-animation.css" />
<link rel="stylesheet" href="assets/css/button.css" />
<link rel="stylesheet" href="assets/css/color.css" />
<!-- Template Style Responsive CSS -->
<link rel="stylesheet" href="assets/css/responsive.css" />
<meta name="theme-color" content="#FD5602" />
<script src="assets/js/vendor/modernizr-3.11.2.min.js"></script>
</head>
<body>
<!-- Start Preloader -->
<div class="preloader">
<div class="preloader-inner">
<div class="preloader-inner-container">
<div class="curve-lines">
<div class="line">
<img src="assets/img/preloader-line.svg" alt="Preloader Line" />
</div>
<div class="line">
<img src="assets/img/preloader-line.svg" alt="Preloader Line" />
</div>
<div class="line">
<img src="assets/img/preloader-line.svg" alt="Preloader Line" />
</div>
</div>
<div class="poreloader-logo">
<img src="assets/img/preloader-logo-dark.svg" alt="Preloader Logo" />
</div>
</div>
</div>
</div>
<!-- / End Preloader -->
<div class="page-wrapper link3-general-faq-page">
<!-- Main Header-->
<header class="main-header has-page-breadcurmb">
<div class="main-box">
<div class="auto-container clearfix p-0">
<div class="main-header-inner">
<div class="logo-box">
<div class="logo">
<a href="index.html">
<img class="logo-light" src="assets/img/logo-light.svg" alt="Logo" title="" />
<img class="logo-dark" src="assets/img/logo-dark.svg" alt="Logo" title="" />
</a>
</div>
</div>
<!--Nav Box-->
<div class="nav-outer clearfix">
<!--Mobile Navigation Toggler-->
<div class="mobile-nav-toggler"><span class="icon flaticon-menu-1"></span></div>
<!-- Main Menu -->
<nav class="main-menu navbar-expand-md navbar-light">
<div class="navbar-header">
<!-- Togg le Button -->
<button class="navbar-toggler" type="button" data-toggle="collapse" data-target="#navbarSupportedContent" aria-controls="navbarSupportedContent"
aria-expanded="false" aria-label="Toggle navigation">
<span class="icon flaticon-menu-button"></span>
</button>
</div>
<div class="collapse navbar-collapse clearfix" id="navbarSupportedContent">
<ul class="navigation clearfix">
<li class="current">
<a href="index.html">Home</a>
</li>
<li>
<a href="packages.html">Packages</a>
</li>
<li class="business-page-link">
<a href="enterprise.html">Business</a>
</li>
<li>
<a href="about-us.html">About Us</a>
</li>
<li>
<a href="paybill.html">Pay Bill</a>
</li>
<!-- <li>
<a href="#">Link3 Shop</a>
</li> -->
<li>
<a href="support.html">Support</a>
</li>
</ul>
</div>
</nav>
<!-- Main Menu End-->
</div>
</div>
</div>
</div>
<!-- Mobile Menu -->
<div class="mobile-menu">
<div class="menu-backdrop"></div>
<div class="close-btn"><span class="icon flaticon-cancel-1"></span></div>
<!--Here Menu Will Come Automatically Via Javascript / Same Menu as in Header-->
<nav class="menu-box">
<div class="nav-logo">
<a href="index.html">
<img src="assets/img/logo-dark.svg" alt="Logo" title="" />
</a>
</div>
<div class="header-links">
<ul>
<li class="current">
<a href="index.html">Personal</a>
</li>
<li>
<a href="enterprise.html">Business</a>
</li>
</ul>
</div>
<ul class="navigation clearfix">
<!--Keep This Empty / Menu will come through Javascript-->
</ul>
</nav>
</div>
<!-- End Mobile Menu -->
</header>
<!--End Main Header -->
<!-- Start Page Container -->
<div class="page-container">
<div class="wow"></div>
<!-- Start Breadcurmb Section -->
<section class="page-breadcurmb">
<div class="breadcurmb-bg-image hide-on-mobile" style="background-image: url(assets/img/backgrounds/faq-breadcurmb-bg-desktop.jpg)"></div>
<div class="breadcurmb-bg-image show-on-mobile" style="background-image: url(assets/img/backgrounds/faq-breadcurmb-bg-mobile.jpg)"></div>
<div class="title">
<h2>FAQ</h2>
</div>
</section>
<!-- / End Breadcurmb Section-->
<!-- Start Job FAQ Section -->
<section class="link3-faq-section">
<div class="auto-container">
<div class="row">
<div class="col-sm-12">
<div class="link3-custom-tab-container">
<nav class="tab-custom-nav-box">
<div class="nav nav-tabs scroll" id="nav-tab" role="tablist">
<a class="nav-link active" id="nav-general-faq-tab" data-toggle="tab" href="#nav-general-faq" role="tab" aria-controls="nav-general-faq"
aria-selected="true">General Knowledge</a>
<a class="nav-link" id="nav-support-faq-tab" data-toggle="tab" href="#nav-support-faq" role="tab" aria-controls="nav-support-faq"
aria-selected="false">Support</a>
<a class="nav-link" id="nav-service-quality-faq-tab" data-toggle="tab" href="#nav-service-quality-faq" role="tab" aria-controls="nav-service-quality-faq"
aria-selected="false">Service Quality</a>
</div>
</nav>
<div class="tab-content" id="nav-tabContent">
<div class="tab-pane fade show active" id="nav-general-faq" role="tabpanel" aria-labelledby="nav-general-faq-tab">
<div class="accordion custom-accordion" id="generalFAQ">
<div class="card">
<div class="card-header" id="heading1">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse1" aria-expanded="true" aria-controls="collapse1">
How do I measure the total Mbps I am receiving?
</button>
</h2>
</div>
<div id="collapse1" class="collapse show" aria-labelledby="heading1" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
You can visit this website or any other internet speed checking website to check your downloading and uploading speed in Mbps. Link:
Speedtest by Ookla
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading2">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse2" aria-expanded="true" aria-controls="collapse2">
Is my YouTube, BDIX uncapped?
</button>
</h2>
</div>
<div id="collapse2" class="collapse show" aria-labelledby="heading2" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
You can enjoy buffer-less YouTube streaming and smooth communication via BDIX.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading3">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse3" aria-expanded="true" aria-controls="collapse3">
Does link3 cache PlayStation/Xbox network server?
</button>
</h2>
</div>
<div id="collapse3" class="collapse show" aria-labelledby="heading3" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
Link3 doesn’t cache PlayStation/Xbox network server as of right now.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading4">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse4" aria-expanded="true" aria-controls="collapse4">
How will I access the FTP server?
</button>
</h2>
</div>
<div id="collapse4" class="collapse show" aria-labelledby="heading4" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
As each FTP server is maintained by an Administrator so you will have to contact the Admin to get access if it is not a Free FTP server.
Also, BDIX does not maintain any FTP server. However, several ISPs maintain their FTP server for their customer.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading5">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse5" aria-expanded="true" aria-controls="collapse5">
Why don’t I receive any paper bills?
</button>
</h2>
</div>
<div id="collapse5" class="collapse show" aria-labelledby="heading5" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
If you are a home user of our connection (retail customer), then you will receive the bill via SMS. You won’t need a paper bill.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading5">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse6" aria-expanded="true" aria-controls="collapse6">
Why is my link3 connection not been renewed even after paying the bill?
</button>
</h2>
</div>
<div id="collapse6" class="collapse show" aria-labelledby="heading5" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
Don’t worry! If you have paid your bill via bank/MFS service like bKash, Nagad, etc. then we will need 8 working hours after payment to
renew. In case of paying directly at the Link3 office, your connection will be renewed after 4 working hours. Lastly, you can reach us
further for a personalized answer to your query via mailing us directly at support@link3.net and calling us at 09678123123/16335
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading7">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse7" aria-expanded="true" aria-controls="collapse7">
What is BDIX?
</button>
</h2>
</div>
<div id="collapse7" class="collapse show" aria-labelledby="heading7" data-parent="#generalFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
The full form of BDIX is Bangladesh Internet Exchange which is a local exchange point where local ISPs connect and share data to keep
local traffic local.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading8">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse8" aria-expanded="true" aria-controls="collapse8">
What is an FTP server?
</button>
</h2>
</div>
<div id="collapse8" class="collapse show" aria-labelledby="heading8" data-parent="#generalFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
FTP Server is a File Transfer Protocol Server, where authorized users can upload, download and share any file
</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="tab-pane fade" id="nav-support-faq" role="tabpanel" aria-labelledby="nav-support-faq-tab">
<div class="accordion custom-accordion" id="supportFAQ">
<div class="card">
<div class="card-header" id="heading1">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse1" aria-expanded="true" aria-controls="collapse1">
What will be my YouTube speed?
</button>
</h2>
</div>
<div id="collapse1" class="collapse show" aria-labelledby="heading1" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
You will enjoy a buffer-less YouTube browsing experience so don’t worry about the speed!
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading2">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse2" aria-expanded="true" aria-controls="collapse2">
How can I contact your higher authority?
</button>
</h2>
</div>
<div id="collapse2" class="collapse show" aria-labelledby="heading2" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
Although you can’t contact the higher authority directly but for any kind of support, don’t feel hesitate to reach us via this mail
address: support@link3.net. We will forward it to the required department to solve your queries.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading3">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse3" aria-expanded="true" aria-controls="collapse3">
Is there any number where we can send our queries by SMS?
</button>
</h2>
</div>
<div id="collapse3" class="collapse show" aria-labelledby="heading3" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
You can’t reach us via SMS but you can mail your queries to support@link3.net directly or else, you can send your queries via visiting
this link: selfcare.link3.net.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading4">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse4" aria-expanded="true" aria-controls="collapse4">
Do you provide 24/7 support service?
</button>
</h2>
</div>
<div id="collapse4" class="collapse show" aria-labelledby="heading4" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
We are always ready to support you 24/7 via phone. Call us to enjoy our excellent support at 09678123123/16335.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading5">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse5" aria-expanded="true" aria-controls="collapse5">
Why don’t I receive any paper bills?
</button>
</h2>
</div>
<div id="collapse5" class="collapse show" aria-labelledby="heading5" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
Yes, you can drop your resume to the HR department or email at jobs@link3.net or apply online.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading5">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse6" aria-expanded="true" aria-controls="collapse6">
What should I do if I can’t reach the help desk?
</button>
</h2>
</div>
<div id="collapse6" class="collapse show" aria-labelledby="heading5" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
Kindly remain patient and contact us via mail: support@link3.net and via visiting this link: selfcare.link3.net.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading7">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse7" aria-expanded="true" aria-controls="collapse7">
How can we see the status of issued complaint tickets?
</button>
</h2>
</div>
<div id="collapse7" class="collapse show" aria-labelledby="heading7" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
You can see the status of issued complaint tickets via visiting selfcare.link3.net. Only Complain Ticket ID will be shown.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading8">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse8" aria-expanded="true" aria-controls="collapse8">
How long does it take to get a solution after complaining about a service? How long should I/we wait to hear back from you?
</button>
</h2>
</div>
<div id="collapse8" class="collapse show" aria-labelledby="heading8" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
No matter what your problem is, we will solve it with our highest priority and contact you ASAP for a personalized solution. After
listening to the details, we will let you know the approximate time depending on if you require further physical support or virtual
support.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading9">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse9" aria-expanded="true" aria-controls="collapse9">
I called your customer service hotline but I am in queue for a long time! Can I reach you in any other way?
</button>
</h2>
</div>
<div id="collapse9" class="collapse show" aria-labelledby="heading9" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
Yes! You can reach us via mailing us directly at support@link3.net or via visiting selfcare.link3.net.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading9">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse9" aria-expanded="true" aria-controls="collapse9">
How can I complain if I do not receive proper support?
</button>
</h2>
</div>
<div id="collapse9" class="collapse show" aria-labelledby="heading9" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
We value your opinion to serve you better hence, you can complain regarding any support issue via mailing us at support@link3.net,
calling us at 09678123123/16335, and also, you can generate a ticket via visiting selfcare.link3.net.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading10">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse10" aria-expanded="true" aria-controls="collapse10">
Is there any contact person for billing complain?
</button>
</h2>
</div>
<div id="collapse10" class="collapse show" aria-labelledby="heading10" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
We value your opinion to serve you better hence, you can complain regarding any support issue via mailing us at support@link3.net,
calling us at 09678123123/16335, and also, you can generate a ticket via visiting selfcare.link3.net.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading11">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse11" aria-expanded="true" aria-controls="collapse11">
How can I complain about my bandwidth problem?
</button>
</h2>
</div>
<div id="collapse11" class="collapse show" aria-labelledby="heading11" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
We value your opinion to serve you better hence, you can complain regarding bandwidth problems via mailing us at support@link3.net,
calling us at 09678123123/16335, and also, you can generate a ticket via visiting selfcare.link3.net.
</p>
</div>
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading12">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse12" aria-expanded="true" aria-controls="collapse12">
How would I contact link3 customer service if I can’t access my internet?
</button>
</h2>
</div>
<div id="collapse12" class="collapse show" aria-labelledby="heading12" data-parent="#supportFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
We value your opinion to serve you better hence, you can complain regarding any support issue via mailing us at support@link3.net,
calling us at 09678123123/16335, and also, you can generate a ticket via visiting selfcare.link3.net.
</p>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="tab-pane fade" id="nav-service-quality-faq" role="tabpanel" aria-labelledby="nav-service-quality-faq-tab">
<div class="accordion custom-accordion" id="serviceFAQ">
<div class="card">
<div class="card-header" id="heading1">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse1" aria-expanded="true" aria-controls="collapse1">
Why my speed is less than my package speed?
</button>
</h2>
</div>
<div id="collapse1" class="collapse show" aria-labelledby="heading1" data-parent="#serviceFAQ">
<div class="card-body">
<div class="text-box">
<p class="mb-0">
There can be several external factors that might hamper your speed like Global connectivity issues, specific site issues, and
infrastructure issues among others.
</p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</section>
<!-- / End Job FAQ Section -->
</div>
<!-- / End Page Container-->
<!-- Start Footer -->
<footer class="footer">
<div class="mobile-social-link-box show-on-mobile"></div>
<div class="auto-container">
<div class="row">
<div class="col-sm-9">
<div class="footer-left-container">
<div class="address-box">
<div class="logo">
<img src="assets/img/logo-dark.svg" alt="">
</div>
<h2>Link3 Technologies Limited</h2>
<p>
Police Plaza Concord, Tower 1, 13th Floor, 144 Gulshan Ave, Dhaka 121
</p>
</div>
<div class="footer-menu-links">
<div class="footer-widget hide-on-mobile">
<div class="title">
<h2>Other Pages</h2>
</div>
<ul class="menu-links other-page-links">
<li>
<a href="index.html">Home</a>
</li>
<li>
<a href="enterprise.html">Business</a>
</li>
<li>
<a href="about-us.html">About Us</a>
</li>
<li>
<a href="presonal-packages.html">Packages</a>
</li>
</ul>
</div>
<div class="footer-widget hide-on-mobile">
<div class="title">
<h2>Quick links</h2>
</div>
<ul class="menu-links site-quick-links">
<li>
<a href="career.html">Career</a>
</li>
<li>
<a href="our-policy.html">Our Policies</a>
</li>
<li>
<a href="https://selfcare.link3.net/login" target="_blank">Self Care</a>
</li>
<li>
<a href="support.html">Support</a>
</li>
<li>
<a href="faq.html">FAQ</a>
</li>
</ul>
</div>
</div>
</div>
</div>
<div class="col-sm-3">
<div class="footer-right-container hide-on-mobile">
<div class="footer-widget">
<div class="title">
<h2>Contact Us</h2>
</div>
<div class="contact-details">
<ul class="icon-list-box">
<li>
<div class="icon">
<i class="material-icons">phone</i>
</div>
<div class="text">
<p><a href="tel:1687">16335</a> <br> <a href="tel:+88029821332">09678-123123</a></p>
</div>
</li>
<li>
<div class="icon">
<i class="material-icons-outlined">email</i>
</div>
<div class="text">
<p><a href="mailto: info@link3.net">info@link3.net</a></p>
</div>
</li>
</ul>
</div>
<div class="footer-social-links hide-on-mobile">
<ul class="social-link">
<li>
<a href="https://www.facebook.com/Link3.Technologies/" target="_blank">
<i class="fab fa-facebook-f"></i>
</a>
</li>
<li>
<a href="https://www.linkedin.com/company/link3-technologies/" target="_blank">
<i class="fab fa-linkedin-in"></i>
</a>
</li>
<li>
<a href="https://www.instagram.com/Link3.Technologies/" target="_blank">
<i class="fab fa-instagram"></i>
</a>
</li>
<li>
<a href="https://www.youtube.com/channel/UCGqMXEDg57UF6fjfN_vVl-g" target="_blank">
<i class="fab fa-youtube"></i>
</a>
</li>
</ul>
</div>
</div>
</div>
</div>
</div>
<div class="row show-on-mobile">
<div class="col-sm-12">
<div class="footer-mobile-widget-container">
<div class="accordion custom-accordion" id="footerWidgetAccordion">
<div class="card">
<div class="card-header" id="heading1">
<h2 class="mb-0">
<button class="btn btn-block" type="button" data-toggle="collapse" data-target="#collapse1" aria-expanded="true" aria-controls="collapse1">
Quick Links
</button>
</h2>
</div>
<div id="collapse1" class="collapse show" aria-labelledby="heading1" data-parent="#footerWidgetAccordion">
<div id="siteQuickLinks" class="card-body">
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading2">
<h2 class="mb-0">
<button class="btn btn-block collapsed" type="button" data-toggle="collapse" data-target="#collapse2" aria-expanded="false" aria-controls="collapse2">
Other Pages
</button>
</h2>
</div>
<div id="collapse2" class="collapse" aria-labelledby="heading2" data-parent="#footerWidgetAccordion">
<div id="otherPageLinks" class="card-body">
</div>
</div>
</div>
<div class="card">
<div class="card-header" id="heading3">
<h2 class="mb-0">
<button class="btn btn-block collapsed" type="button" data-toggle="collapse" data-target="#collapse3" aria-expanded="false" aria-controls="collapse3">
Contact Us
</button>
</h2>
</div>
<div id="collapse3" class="collapse" aria-labelledby="heading3" data-parent="#footerWidgetAccordion">
<div id="contactUsDetails" class="card-body">
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="row">
<div class="col-sm-12">
<div class="footer-bottom">
<div class="download-selfcare-app-box">
<p>Downlaod Link3 SelfCare App</p>
<a href="#" target="blank">
<div class="play-store-logo">
<img src="assets/img/play-store-badge.png" alt="">
</div>
</a>
</div>
<div class="copyright-text">
<p>Copyright © <script>
document.write(new Date().getFullYear())
</script> <b>Link3 Technologies Limited</b>. All rights reserved.</p>
</div>
</div>
</div>
</div>
</div>
</footer>
<!-- / End Footer -->
</div>
<!-- / End Page Wrapper -->
<div class="scroll-to-top scroll-to-target" data-target="html"><span class="fa fa-angle-double-up"></span></div>
<div class="pay-bill-btn-box"><a href="#" class="btn paybill-btn"><img src="assets/img/paybill-btn.png" alt="paybill button"></a></div>
<script src="assets/js/jquery.min.js"></script>
<script src="assets/js/poper.min.js"></script>
<script src="assets/js/bootstrap.min.js"></script>
<script src="assets/js/wow.js"></script>
<script src="assets/js/main.js"></script>
</body>
</html>