Bug description:
On the /analytics/overview page, the RESPONSE QUALITY KPI card currently displays only 4 conversation statuses, although all available statuses (i belive there is 7 of them) should be included. Displayed counts for the 4 currently visible statuses seem to be correct and should remain unchanged. However, the percentages need to be recalculated.
Additional information:
Data presented in the RESPONSE QUALITY KPI card should match the data shown for Completed statuses / number of conversations pie chart on the /analytics/feedback page.
Expected behavior:
All conversation statuses should be displayed in the RESPONSE QUALITY KPI card. The statuses, counts, and percentages should match the Completed statuses / number of conversations pie chart on /analytics/feedback page.
Bug description:
On the /analytics/overview page, the RESPONSE QUALITY KPI card currently displays only 4 conversation statuses, although all available statuses (i belive there is 7 of them) should be included. Displayed counts for the 4 currently visible statuses seem to be correct and should remain unchanged. However, the percentages need to be recalculated.
Additional information:
Data presented in the RESPONSE QUALITY KPI card should match the data shown for Completed statuses / number of conversations pie chart on the /analytics/feedback page.
Expected behavior:
All conversation statuses should be displayed in the RESPONSE QUALITY KPI card. The statuses, counts, and percentages should match the Completed statuses / number of conversations pie chart on /analytics/feedback page.