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Frequently Asked Questions

Bus

How does the bus pickup work in the morning?

  • The bus pickup times and locations vary from trip to trip
  • Please check the specific page for your trip or your confirmation email for stop specific details
  • Your trip leaders will have your information and can check you in by looking up your first and last name
  • Times listed are departure times, meaning this is the time the bus leaves
    • it takes time to load equipment and check in, please arrive 5 - 10 minutes prior to departure for a smooth check-in process.
      • smooth check-ins keep the bus on time and get everyone to the mountain as quickly as possible.

My friend and I choose different pick up locations….Can we be on the same bus?

  • Due to the large number of people OvRride services on any trip we may schedule multiple busses
    • most of which take different routes through the city
    • routes are determined the morning of each trip and are subject to change for many reasons.
  • OvRride can only guarantee you and your friend(s) will be on the same bus if you all get on at the same pickup location.

What time does the bus leave the mountain?

  • 4:30pm SHARP
    • except for:
      • Camelback Fridays 10pm
      • Camelback Saturdays 8pm
      • Camelback Sundays 6pm
    • Last chair at most mountains is 4pm, so if you're quick you can probably grab last chair and make the bus on time.
    • We have a policy of not leaving anyone behind, but please be courteous and arrive on time
      • timely departures help get everyone home at a reasonable hour.

What time do we get back to the city?

  • Weather, traffic and other unforseen circumstances may slow us down or change our route. The safety and comfort of our guests is always most important.
  • Estimates by destination:
    • Catskills, 7-8pm
    • VT day trips, 9:30-10:30pm
    • Camelback (varies), 7:30pm - 12am

Can you drop me off on my corner? It’s on the way.

  • We CANNOT accommodate any personal drop off locations.
  • We have permits for pick up and drop off locations and can be subject to heavy fines for stopping elsewhere.

Are there any stops on the way up?

  • For Catskills or Pocono Mountains, no, since the trips are not very long
  • For VT, we try to make a brief stop about half way to the mountains at a rest area
    • Our goal is to get to the mountain as early as possible and enjoy the most of the day

Are there any stops on the way back?

  • Coming back from VT we typically make 2 stops:
    • The first is before we hit the highway to stock up on snacks, beverages, or anything you may need for the trip.
    • The second is at the same rest stop we visit in the morning.

What if I only need a one way bus ride to or from the mountain?

  • You’re more than welcome to grab a ride with us up to any of our mountain destinations
  • You are never obligated to come back with us.
  • There is no distinction between a one way ticket and a round trip ticket.
    • The bus only rate is based on the value of the seat
      • Cost for bus only reservation to Hunter and Windham is $59.95
      • Cost for bus only reservation to any Vermont mountain is $79.95
      • Rates are based on day trips
      • Rates will vary for weekend or longer trips
    • Please inform your trip leader in the morning that you will not be returning on the bus ride home
      • We take pride in making sure we don’t abandon any of our customers at the mountain
      • This will save them the trouble of looking for you at the end of the day and possibly holding up the bus.
      • If you plan on returning to NYC with us on another date, you will need to book that return bus ride separately and email info@OvRride.com to let us know of your plan so we know to expect you on the bus ride home.

What happens if I left something on the bus?

  • Contact info@ovrride.com
    • OvR does a sweep of the bus after each trip
    • Include a description of the item, date and destination of trip
    • We will let you know if we found your item in the lost and found

Gear

What equipment do I need to bring with me for the trip?

  • Hard goods can be rented from the mountain.
    • Hard goods include
      • snowboards
      • skis
      • boots
      • helmet
    • You can purchase a discounted rental package through OvRride when you book your trip and you will receive it when we arrive at the mountain.
  • Soft goods CANNOT be rented at the mountain, but you may be able to rent them through our partners at Kitlender.com
    • if you arrange these rentals well in advance..
    • Soft goods include
      • jackets
      • pants
      • goggles
      • gloves
      • socks etc…
    • Shops where we pickup are generally not open when we depart NYC in the morning, however, there are shops at the mountain lodges where you can purchase these items if you need or forget something on the day of the trip

Booking

What is OvRride’s Cancellation Policy?

  • In the event you need to cancel your day trip
    • OvRride requires 48 hour notice from the departure date of the trip
    • Cancellations with sufficient notice will be issued a full refund
      • OR move the reservation to another day/trip.
    • In the event you cancel within 48 hours of the departure date or miss the bus for a day trip
      • in order to account for the cost of the bus seat you will be refunded
        • Cost of trip minus $59.95 for all Catskill or Pocono mountain trips
        • Cost of trip minus $79.95 for all VT Mountains
  • In the event you need to cancel an overnight or weekend trip
    • OvRride requires 2 weeks notice before the departure date of the trip
    • Cancellations with sufficient notice will recieve a full refund
    • Cancellations within 2 weeks are subject to loss of the trip deposit
  • Cancellations of trips requiring flights domestically
    • OvRride requires 30 days notice prior to the trip date
    • Cancellations with sufficient notice will be issued a full refund
    • Cancellations with less than 30 days notice are subject to loss of trip deposit.
  • Cancellations of trips requiring flights internationally
    • OvRride requires 60 days notice prior to the trip date
    • All trips that include travel outside the USA require a 60 day cancellation to assure any refunds can be processed
    • Any refunds offered within the 60 day time period of a trip including airfare outside the USA, would only be offered if available with our third party partners (such as airlines) and within those partners’ guidelines – not guaranteed.
  • All requests to change or cancel a reservation MUST be recieved in written form to our guest services email info@ovrride.com

How do I get my Lift Ticket?

  • Tickets are purchased as part of a package with OvRride
  • When you arrive at the mountain
    • Your trip leader will have preordered tickets
    • As you exit the bus your trip leaders will distribute to your lift tickets and any other vouchers
      • like lessons and rentals, which can be redeemed at the mountain
  • OvRride cannot replace any lost lift tickets, vouchers or lesson passes
  • Make sure you fasten your lift ticket in a secure place
    • so it won't get caught on anything
  • Most tickets have a perforated stub which you should save in a safe place
    • this reciept can usually be used to replace a lost or missing ticket at the ticket window

Can I buy a ticket(s) on the bus the morning of a trip?

  • We hope to be able to accommodate walk-ons on the day of the trip but make no guarantees.
  • Show up with cash in hand for the package that you wish to purchase
    • (i.e. bus only, bus/lift, bus/lift/rental, beginner package).
  • Please note that if you walk-on prior to the last stop on a fully booked bus, you may ride up to the last stop hoping that someone doesn’t show
    • In the event that everyone shows, you may be left at the last stop.

I booked a weekend trip with OvR….Can I lodge with my friend(s)?

  • You can indeed request to lodge with your friend(s) or significant other
    • please email lodging@ovrride.com
      • please provide the following details:
        • Trip destination and dates
        • Your name
        • Friend(s) name(s)
        • Order number(s)
    • Please note we try to the best of our abilities to meet accomodation requests but OvRride is subject to the availability at our lodging providers and we may not be able to meet some requests.

Do you guys do weekend trips to Hunter, Windham, Stratton or Mount Snow?

  • We do not provide overnight trips to Hunter, Windham Stratton or Mount Snow
  • We do have weekend trips available for other destinations throughout the season
    • Killington
    • Sugarbush
    • Stowe
    • Find these and more under Destinations on the ovrride.com menu

I’m booked for a day trip, can I stay there overnight, and come back another day with OvR?

  • You absolutely can choose to stay at the mountain rather than come back on the same day
    • You will have to book two separate tickets for each day you’ll be traveling and pay the amount of both of these trips.
    • So let’s say you need a bus ride and lift tickets for both Saturday and Sunday
      • Purchase the Bus and Lift Package (You can add lessons, rentals, etc.) for Saturday as well as for Sunday.
      • Inform the trip leader you will not be returning with the bus Saturday.
      • On Sunday you will need to meet the trip leader for that day who will provide you with your mountain product for Sunday as well as inform you which bus to board for your return trip.
    • Email info@OvRride.com of your plans so we can provide our trip leaders with your contact information and make the proper arrangements.

What is the age restriction?

  • On some trips we may be required by sponsors to limit the age to 18+ or 21+
    • this will be marked clearly on the trip page
  • Otherwise:
    • Guests 18 or over are welcome to join us without restriction
    • Guests under 14, must be accompanied by an adult
    • Guests 14-17 years of age with waiver
      • must be signed by a parent or guardian
      • with a copy of that parent or guardian’s ID and credit card prior to the trip and given to the trip leader.

Still have a question?

  • If you need any information on a trip or have to change/cancel your reservation
  • Customer service calls and emails are answered between the hours of 11AM and 7PM, 7 days a week